Below we detail how we will work with you to bring your Info Point experience to life, as our client, and how your customers/end users/visitors will engage with your Info Point.

The client journey

From the moment you first get in touch we’ll guide you through your Info Point journey. Our number one aim is to exceed your expectations. We will:

  1. Discuss your requirements and advise on the most suitable products/configuration
  2. Send you an itemised quote
  3. Ship your Info Point within 10 working days of payment being received 
  4. Send you your visitor awareness pack and CMS login details
  5. Provide CMS training

In most instances our customers create their own Info Point website. That might sound scary but it is actually very simple to build pages with flexible content blocks, link them to others and quickly create your own Info Point website. When your Info-Point arrives:

  1. Unpack it
  2. Connect it to a power source: mains, battery, solar
  3. Log into our built-in CMS
  4. Upload content to your branded website
  5. Put your Info Point in position ready for visitors
  6. Power up your Info Point to share your WiFi signal
  7. Invite visitors to connect via targeted on-site and digital promotion

We have a knowledge base to help you with any queries but we are always available by phone or email to answer questions. But of course if you need us to build your site or create/upload content we can do that for you. Just ask.

The customer experience

The Info Point visitor user experience (the people using your Info Point on site) is very similar to connecting to the internet.

When in range (generally about 100 metres) of an active Info Point – on-site signage is the best way to inform visitors – the first thing they need to do is connect to the Info Point WiFi. This is no different to connecting to your home, a hotel or other wifi for the first time i.e. you select ‘Info Point’ from the available WiFi options in your device’s settings.

Once connected, the next thing to do is open the ‘website’ on the Info Point. The easiest way to do this is by offering visitors a QR code to scan. In recent times people have become very familiar with using QR codes to ‘check-in’ to venues in order to help track and prevent the spread of the coronavirus. Now that many devices have an inbuilt QR code reader in their camera, all visitors need to do is point their camera at the QR code and they will be connected to your content. For those without a QR code reader a URL can be typed into a browser. This will typically be http://[name].lan. The [name] but can be anything you like, but ideally quite short so there is less typing and less room for error e.g. http://infopoint.lan.

The image above is taken from the interpretation panel on an Info Point Solar Sign in Bedlinog, South Wales. Please note: the link/QR code won’t work unless you are within 150 metres of the Bedlinog sign.

Visitors can then browse the content in exactly the same way they would content on the internet. The only major difference is because an Info Point isn’t connected to the world wide web other external websites cannot be accessed. This means you have full control over what visitors can access.